Privacy Policy

Platypus
Effective Date: 22 Feb 2026

1. Introduction

Platypus (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in compliance with applicable laws of Bangladesh.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, purchase our products, or interact with us.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Full name

  • Phone number

  • Email address

  • Billing and shipping address

  • Payment information

  • National ID (if required for verification)

b) Non-Personal Information

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

3. How We Collect Information

We collect information when you:

  • Register on our website

  • Place an order

  • Subscribe to our newsletter

  • Contact customer support

  • Participate in promotions or surveys

We may also collect information automatically through cookies and tracking technologies.

4. Purpose of Collecting Information

We use your information to:

  • Process and deliver orders

  • Provide customer service

  • Improve our website and services

  • Send promotional communications (with consent)

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations under Bangladeshi law

5. Legal Basis for Processing

Under applicable laws in Bangladesh, we process personal data based on:

  • Your consent

  • Contractual necessity (e.g., fulfilling an order)

  • Legal compliance requirements

  • Legitimate business interests

6. Data Sharing and Disclosure

We do not sell your personal data.

We may share your information with:

  • Payment service providers

  • Delivery and logistics partners

  • IT service providers

  • Regulatory or law enforcement authorities when required by law

All third parties are required to maintain confidentiality and data protection standards.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes stated in this policy

  • Comply with legal, tax, and accounting requirements

  • Resolve disputes

After that, data will be securely deleted or anonymized.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your data against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet is 100% secure.

9. Your Rights

Subject to applicable Bangladeshi laws, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Withdraw consent (where applicable)

  • Request deletion of data (subject to legal requirements)

To exercise these rights, contact us at:
Email: info@platypus.plus

10. Cookies Policy

Our website uses cookies to:

  • Enhance user experience

  • Analyze website traffic

  • Remember user preferences

You may disable cookies through your browser settings.

11. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors without parental consent.

12. Cross-Border Data Transfer

If we transfer your data outside Bangladesh, we will ensure adequate safeguards are in place in accordance with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

14. Contact Information

If you have any questions regarding this Privacy Policy, please contact:

Platypus
Email: info@platypus.plus