Refund & Returns Policy

Platypus

At Platypus, we want you to love what you wear. If you’re not completely satisfied with your purchase, we’re here to help.

1. Returns Eligibility

You may request a return if:

  • The item was purchased within 14 days of delivery.

  • The item is unused, unworn, unwashed, and in its original condition.

  • All tags, labels, and original packaging are intact.

  • You provide proof of purchase (order number or receipt).

Items that do not meet these conditions will not be eligible for return.

2. Non-Returnable Items

The following items cannot be returned:

  • Sale or clearance items

  • Gift cards

  • Accessories (earrings, hair accessories, etc.)

  • Undergarments and swimwear (for hygiene reasons)

  • Customized or personalized products

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery.

  • Provide clear photos of the item and packaging.

  • We will arrange a replacement or full refund at no additional cost.

4. Refund Process

Once we receive and inspect your returned item:

  • You will be notified of approval or rejection.

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be issued to your original payment method.

Please note:

  • Shipping charges are non-refundable unless the return is due to our error.

  • Processing times may vary depending on your bank or payment provider.

5. Exchanges

We offer exchanges for:

  • Size changes

  • Color variations (subject to availability)

If the requested item is unavailable, a store credit or refund will be issued.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service, as we are not responsible for lost return parcels.

7. How to Start a Return

To initiate a return, please contact us:

📧 Email: info@platypus.plus
📞 Phone / WhatsApp: +880 1742-591088

Subject Line: Return Request – Order #XXXX

Please include:

  • Your full name

  • Order number

  • Reason for return

  • Photos (if applicable)

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your credit card company.

  3. Contact your bank.

If you still have not received your refund, please contact us at info@platypus.plus.

Thank you for shopping with Platypus.
We appreciate your trust and support.